Privacy Policy
Last updated: 15 September 2025
Who we are (Data Controller)
Rottokim Co. LTD
TPA Dock Area Gate No.1 / TAKOSHILI, Sokoine Drive Road
P.O.Box 75692, Dar es Salaam, Tanzania – East Africa
Tel: +255 22-2133459 • Fax: +255 22-2136594
Cell: +255 764 550654 / +255 787 550654
Email: info@rottokim.co.tz
This policy applies to rottokim.co.tz and our service operations (clearing & forwarding, general trading, transport & logistics).
Information we collect
| Category | Examples |
|---|---|
| Contact & account | Names, job titles, company, phone, email, billing & delivery addresses. |
| Shipment & customs | Commercial invoices, packing lists, HS codes, permits, IDs where required by law, consignment numbers, PODs, tracking events. |
| Transaction | Quotes, purchase orders, invoices, payment status (no card details are stored on our site). |
| Website & device | IP address, pages viewed, device/browser info, referrer; basic analytics and server logs. |
| Communications | Emails, contact form messages, call notes related to your requests or shipments. |
Where you provide information about other individuals (e.g., consignee details), you confirm you have authority to share it for the intended service.
How we use your information
- To provide services: customs clearance, port/ICD handling, trading & procurement, trucking, delivery, and support.
- To prepare quotes, contracts, invoices, and to manage payments.
- To coordinate with ports, customs, carriers, and partners; to provide tracking and status updates.
- To meet legal/regulatory requirements (e.g., customs declarations, tax records, sanctions checks).
- To operate, secure, and improve our website and services (analytics, troubleshooting, preventing abuse).
- With your consent, to send service announcements or occasional updates relevant to your business.
Legal bases for processing
Depending on the context, we rely on one or more of the following:
- Contract – to take steps at your request and perform our services.
- Legal obligation – to comply with applicable laws, including customs, tax, and record-keeping requirements in Tanzania and other jurisdictions involved in a shipment.
- Legitimate interests – to run our business, protect our network, prevent fraud, and improve our services in ways that do not override your rights.
- Consent – where required (e.g., certain marketing or optional cookies). You can withdraw consent at any time.
How we protect your information
- Logical access controls, least-privilege practices, and employee confidentiality undertakings.
- Encryption in transit for our website and email where supported.
- Vendor management and contractual safeguards with service providers.
No system can be 100% secure. If you suspect unauthorized access, contact us immediately at info@rottokim.co.tz.
How long we keep information
| Data | Typical retention |
|---|---|
| Shipment & customs records | For the period required by applicable law/regulations and to handle disputes (often several years). |
| Quotes, invoices, contracts | For statutory accounting/tax periods. |
| Website logs | Short period for security and diagnostics. |
| Marketing consent & preferences | Until you withdraw or after a period of inactivity. |
Your rights
Subject to applicable law, you may have the right to request access, correction, deletion, restriction or objection to processing, and data portability. Where we rely on consent, you may withdraw it at any time.
To exercise these rights, email info@rottokim.co.tz. We may ask for information to verify your identity and relationship to a shipment or account.
You also have the right to lodge a complaint with a relevant supervisory authority in your country or the applicable regulator in Tanzania.
International transfers
Because logistics and customs processes cross borders, your information may be processed outside your country. When we transfer data, we take appropriate measures consistent with applicable laws to protect it (e.g., contractual safeguards).
Changes to this policy
We may update this policy from time to time. Material changes will be highlighted on this page with a new “Last updated” date.
Questions & contact
For privacy questions or requests, contact us:
Rottokim Co. LTD
TPA Dock Area Gate No.1 / TAKOSHILI, Sokoine Drive Road
P.O.Box 75692, Dar es Salaam, Tanzania – East Africa
Tel: +255 22-2133459 • Fax: +255 22-2136594
Cell: +255 764 550654 / +255 787 550654
Email: info@rottokim.co.tz